GCPA Help Page

Why am I unable to view or open a form?
Most forms available the sites are in PDF format. PDF format allows documents to be easily printed.
To view a PDF file, you must have Adobe Acrobat Reader installed on your computer. If your system does not have this program, you will not be able to access these forms. To install Acrobat Reader on your machine, see the instructions below.

What is Acrobat Reader?
The Adobe Acrobat Reader is a free browser "plug-in" (helper program) that allows you to view and print documents in Adobe's Portable Document Format (file names ending in the extension ".pdf").
The Portable Document Format is platform-independent: users of MS Windows, Mac OS and other operating systems can all view the same .pdf document. This powerful tool enables companies to keep up to date documents available to all clients.
Forms that are available to download from the sites are maintained in this pdf format.

How do I install the Acrobat Reader on my computer?
Adobe's Acrobat Reader is free to download from Adobe's web site. The download is a self-running installation program.
Download Adobe Acrobat Now (link to adobe acrobat downloader)

I have the Acrobat Reader on my computer, but cannot view PDF files on this web site.
Current versions of the Acrobat Reader automatically configure themselves as plug-ins upon installation. If your version of the Acrobat Reader does not automatically open PDF files, we recommend an upgrade to a more recent version of the software. The software is freely available from Adobe's web site. Use the link referenced above to access the most recent version.
How do I print from the web site?
Certain pages of the web site have "Printer Friendly" links. On other pages, to print the complete information, try changing the orientation of your page before printing.
You can accomplish this by performing the following 3 steps:
1. Select "File" pull-down menu located on your browser's toolbar
2. Select "Page Setup" from the drop down menu
3. Choose the "Landscape" orientation option
This should enable you to print the page in its entirety. The screen image will print horizontally across the page. To fit all of the content, multiple pages may print.

How do I preview before I print?
Select "Print Preview" from the "File" pull-down menu located on the Browser's toolbar.

How can I print a particular portion of the page?
To print a specific portion of the page, highlight the section and perform the following steps:
1. Highlight the section you would like to print.
2. Select the "File" pull-down menu located on the Browser's toolbar.
3. Select "Print" from the pull-down menu
4. Choose "Selection" from the Page Range section
5. Click the "Print" button

How do I print a PDF file?
To print a PDF file, select "Print" from the "File" pull-down menu located on the Browser's toolbar, or click on the Print icon located on the Acrobat Reader's menu bar.

Audio and Video Players
To hear audio and view video content - including Webcasts and presentations - your computer must be equipped with speakers or headphones, a sound card, and a media player. To play back audio/video content you will need to have a media player plug-in installed. RealPlayer or Windows Media Player are commonly used and both are available as free downloads.

I click on links to documents and Webcasts but nothing happens. I have the supporting software installed. How can I resolve this issue?
If you've only recently installed the supporting software or browser plug-in, you may need to restart your computer before the software is fully installed. If necessary, the installation wizards for these programs should prompt you to restart your computer once installation is complete. Otherwise, a pop-up blocker may be preventing these files from being displayed. If you are using pop-up blocking software, we recommend that you set this software to allow pop-ups from GrandCanyonPlanning.com, or disable it temporarily while viewing the site. GrandCanyonPlanning.com does not use pop-ups for advertising; we do however use pop-ups to display documents (other than Web pages), Webcasts, and important site-related messages to our users.

Download Windows Media Player from Microsoft.
Download RealPlayer from RealNetworks.


If these FAQs are not of help, please feel free to contact us at 866.991.4272.
To reach us via email, click here to contact us.